We're on the lookout for a Senior Technical Lead—a hands-on, sharp-minded problem solver who thrives on both the technical and people sides of IT. You're comfortable writing PowerShell scripts as you are coaching junior techs. This role blends leadership, technical escalation, client interaction, and process ownership into one dynamic position.
Job listings
Provide high-quality support by answering calls and tickets directed to the Global Service Desk. Respond to and resolve requests within the specified timeframe in the ticketing system. Work with co-workers to increase knowledge across the Global Service Desk team and develop own technical knowledge to improve ability to resolve requests. Ensure users are kept informed of progress through regular communication.
$125,000–$135,000
USD/year
US
Unlimited PTO
As an IT Lead at Oshi Health, the role focuses on SaaS infrastructure, building automation to integrate systems, stabilizing access management, creating tools for IT, and managing the employee IT lifecycle. This role involves supporting application systems, managing vendors, ensuring smooth implementations of new technologies, and providing help desk support. The IT Lead improves processes and customer support through comprehensive documentation and training.
Provide comprehensive support for the internal IT operations. The IT Manager will address IT Service Desk challenges and ensure the seamless operation of critical IT systems. This role is pivotal in maintaining and enhancing our IT infrastructure to support our growing business needs.